Shipping Policy

At Second Story Resale & Consignment, we do our best to get your orders to you quickly and safely.

Processing Time

• All orders are processed within 2–3 business days after payment is received.

• Orders are not shipped on weekends or holidays.

Shipping Notifications

• Once your order has shipped, you will receive a confirmation email with tracking details.

• Please allow 24–48 hours for tracking information to update.

Shipping Rates & Carriers

• Shipping costs are calculated at checkout based on weight, size, and destination.

• We primarily use USPS/UPS (depending on item size and delivery location).

Delivery Times

• Standard shipping typically takes 3–7 business days after processing.

• Delivery times may vary based on your location and the carrier.

Local Pickup

• Local pickup is available at checkout (Las Vegas area). Customers will be contacted via email to schedule a pickup time.

Lost or Delayed Packages

• Once orders are handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages.

• If your package is lost in transit, please contact the carrier directly using your tracking number.